PRIVACY POLICY

Qterra Property Management Inc. ("Qterra", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, communicate with us, or use our services.

This Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our website or submitting your information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

Depending on the services you request, we may collect personal information including:

• Full name

• Mailing address

• Email address

• Mobile and telephone numbers

• Date of birth

• Government-issued identification

• Social Insurance Number (only where legally required)

• Employment information

• Income and financial information

• Banking information for payments

• Credit history and credit reports

• Rental history

• References

• Emergency contact information

• Vehicle information

• Maintenance requests and correspondence

• Property ownership information

• Any other information you voluntarily provide.

We only collect information that is reasonably necessary to provide our services.

How We Collect Information

We may collect personal information when you:

• Visit our website

• Submit a rental application

• Request information

• Complete a contact form

• Request property management services

• Sign a lease or management agreement

• Submit maintenance requests

• Contact us by phone, email, SMS, or social media

• Participate in surveys or promotions

• Apply for employment

• Authorize a credit or background check

We may also collect information from authorized third parties including:

• Credit bureaus

• Employers

• Previous landlords

• References

• Property owners

• Condominium corporations

• Government agencies where legally permitted

How We Use Your Information

We use your personal information to:

• Process rental applications

• Verify identity

• Conduct credit and background checks

• Assess tenancy eligibility

• Manage rental properties

• Collect rent and other payments

• Coordinate maintenance and repairs

• Respond to inquiries

• Schedule appointments

• Communicate regarding your account

• Meet legal and regulatory obligations

• Improve our services

• Prevent fraud

• Protect our legal rights

We only use personal information for purposes that are reasonable and consistent with the services you request.

SMS Communications

If you choose to receive text messages from Qterra Property Management Inc., we may send messages including:

• Appointment confirmations

• Showing reminders

• Leasing updates

• Maintenance notifications

• Property management communications

• Account-related notifications

• Customer service responses

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us directly.

SMS Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.

If we use third-party service providers to deliver SMS messages, they are authorized to use your information solely for providing messaging services on our behalf and may not use it for any other purpose.

Email Communications

With your consent, we may send emails regarding:

• Your account

• Property updates

• Leasing opportunities

• Service announcements

• Company news

• Promotional offers related to Qterra's services

You may unsubscribe at any time by using the unsubscribe link included in our emails.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

• Improve website security

You may disable cookies through your browser settings; however, some website features may not function properly.

Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

We may disclose personal information only when necessary to:

• Property owners

• Landlords

• Condominium corporations

• Maintenance contractors

• Utility providers

• Payment processors

• Credit bureaus

• Legal advisors

• Accountants

• Technology service providers

• Government agencies where required by law

• Courts or regulatory authorities

All third-party service providers are required to maintain the confidentiality and security of your personal information.

Credit Checks

With your authorization, we may obtain consumer reports and credit information from recognized credit reporting agencies to assess rental eligibility.

Where permitted by law, unpaid debts may also be reported to credit bureaus.

Data Security

We maintain administrative, physical, and technical safeguards designed to protect your personal information, including:

• Secure servers

• Encryption technologies

• Password protection

• Firewalls

• Restricted employee access

• Employee confidentiality agreements

• Secure document storage

• Secure destruction of records when no longer required

Although we use reasonable safeguards, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal requirements

• Resolve disputes

• Enforce agreements

• Comply with regulatory obligations

When personal information is no longer required, it is securely deleted or destroyed.

Employment Applicants

If you apply for employment with Qterra, we will use your information solely for recruitment and hiring purposes.

Applicant information will be retained only as long as reasonably necessary unless otherwise required by law.

Your Privacy Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Withdraw consent (subject to legal or contractual restrictions)

• Request deletion where legally permitted

• Ask questions about our privacy practices

Requests may require identity verification.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated Effective Date.

Your continued use of our services after any updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Privacy Officer
Qterra Property Management Inc.
Website: https://www.qterrapropertymanagement.com
Email: info@qterrapropertymanagement.com
Phone: (647) 559-9919